Florida Pharmacy Technician Certification Practice Test

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Question: 1 / 400

What should you offer a customer if they seem confused about their prescription information?

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Provide verbal clarification and encourage questions

Providing verbal clarification and encouraging questions is essential in assisting a customer who seems confused about their prescription information. Effective communication is key in a pharmacy setting, as it helps ensure that patients fully understand their medication and how to use it safely. By engaging the customer in conversation, you can address their specific concerns, clarify any misunderstandings, and provide tailored information that suits their needs.

This approach also fosters a supportive environment where the customer feels comfortable asking follow-up questions, which can lead to a better overall understanding of their medication regimen. Furthermore, it demonstrates a commitment to customer care and reinforces the importance of patient education in improving health outcomes. Being approachable and encouraging discussion can make a significant difference in the customer's experience.

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Direct them to the pharmacist only

Dismiss their concerns

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