Florida Pharmacy Technician Certification Practice Test

If a second customer approaches the pick-up counter while you are helping another, what should you do?

1. Avoid eye contact and call out the next customer's name

2. Check the time to see if your shift is almost done

3. Ask another team member to assist because it's your break

4. Promptly ask how you can help while maintaining eye contact

The correct answer is: Promptly ask how you can help while maintaining eye contact

Maintaining customer service excellence is vital in a pharmacy setting. When a second customer approaches the pick-up counter, promptly asking how you can help while maintaining eye contact demonstrates professionalism and attentiveness. This action signals to the waiting customer that they are valued and that their needs will be addressed promptly, despite your current engagement with another customer. By making eye contact and inquiring about how you can assist, you not only create a welcoming atmosphere but also encourage the waiting customer to feel comfortable voicing their needs or concerns. This approach embodies the fundamental principles of customer service, which prioritize effective communication and a commitment to meeting the needs of all customers efficiently. Other responses, such as avoiding eye contact or deferring responsibility to another team member without attempting to assist, reflect a less proactive approach. These could leave customers feeling neglected or unimportant, which can detract from the overall service experience in the pharmacy.