Florida Pharmacy Technician Certification Practice Test

If a woman attempts to pick up her mother's prescriptions, what is the appropriate response?

1. Ask if she would like to pick them up

2. Make small talk about her mother

3. Give her the medications without asking

4. Say nothing

The correct answer is: Say nothing

In a pharmacy setting, confidentiality and patient privacy are paramount. When a woman attempts to pick up her mother's prescriptions, the appropriate response is to maintain silence, as this ensures that no information about the mother’s health or medications is inadvertently shared. Pharmacies are governed by regulations such as HIPAA (Health Insurance Portability and Accountability Act), which protects patient information. Even if the woman is related to the patient, pharmacy staff must verify that she has the legal right to pick up the prescriptions. The other options, like making small talk or asking if she would like to pick them up, can inadvertently lead to a breach of confidentiality. Giving the medications without asking is also inappropriate, as it could violate legal and ethical standards. Thus, the best course of action is to remain silent until the necessary verification of the woman's authorization to receive the prescriptions is complete.